Transport, Aerospace & Maritime

A safe and efficient transport network - including rail, maritime & ports, bus, roads, freight and aviation - contributes significantly to national security and social and economic wellbeing. The organisations that make up this network, whether public or privately owned, manage the physical means by which we move people and goods domestically and internationally, both on a day-to-day basis and for large-scale one off events.

Now, more than ever, security breaches and natural disasters threaten these networks and organisations. Further complicating this is the interconnectedness of these networks, such that when one part of the network goes down, there is a sudden reliance or interdependence on another, putting stress on the system and underscoring the need for fast and effective ways to mitigate risks, interoperate and to communicate with a range of stakeholders.

The OCA Incident Manager can assist with managing the following:

Critical infrastructure from a strategic point of view
Transport Route Impacted: road closures, line closures, high seas
Major events with transport incident implications
Major hazards affecting transport assets
Minor incident response where automation of procedures can be planned and enacted
OHS&E incidents in the transport environment
Human Resource Protection and Monitoring
Crisis Communication

OCA Incident Manager supports:

Use	Description
Transport as critical infrastructure	Assets in the transport sector are critical by their nature, particularly in the context of international terrorism incidents occurring on transport infrastructure. OCA allows you to map out your critical infrastructure at any level of detail, track dependencies and stakeholder information, and manage site appointments and response plans. With rich media integration such as CCTV feeds, images, video or alert triggers, it provides all the information you need in a central place - giving you a total operational picture to monitor your infrastructure and respond to risks. With the asset import and synchronisation tools, you don't have to replace your asset management system. Rather it can complement that information and allow you to utilise this information from a strategic point of view.
Major hazards	Transport companies play an enormous role in major hazards, emergencies and disasters, whether such incidents have an environmental or civilian impact. Transport organisations may be responsible for moving people around during such crises. Additional resources are often required, and overall resources may be strained. People's emotions may be heightened. The OCA can assist with crisis communication, and in planning for and responding to such incidents. When resources need to be shared, this can be co-ordinated with other agencies via the OCA Connect interoperability tool.
Resource management & tracking	OCA's resource management tools can complement operational dispatch systems by providing tactical and strategic mobilisation and tracking of resources. Human resource and asset resource information can be integrated with third party software systems, and capabilities to deal with incidents can be assessed on the fly. The OCA asset and tasking modules can be used to allocate any resources to incidents or tasks, be they human, fixed, mobile, vehicles or equipment. Tasking can be internal as well as external, with requests to third party agencies monitored in real-time via OCA Connect. Resources can be located and allocated geographically, by availability, by capability, by type, or by cost. You can also track costs against resource requests or allocations, to easily manage the overall cost of a response or recovery effort. OCA's simple data management tools allow you to create new asset categories on the fly.
Compliance	Transport agencies face growing demands for compliance in a range of areas - legislation, regulations, standards, policies and procedures - to ensure that they can meet their obligations, to minimise risk, to satisfy governance requirements, or to maximise the quality or efficiency of operations. A high degree of transparency is needed for decision-making regarding incidents, in preparation and response. An incident happens and you need to work out whether you had done everything you could to ensure that that assets were adequately monitored and maintained. OCA ensures that you follow the right procedures, its tasking system allows you to automate regular tasks such as inspections, and the workflow engine allows you to ensure that tasks are completed or escalated. OCA has a detailed audit trail to track where decisions have been made, whether you responded in the timelines that you set for yourself, and provides transparency in post hoc investigations into incidents.
Bring disparate information together	Moving assets, fixed assets, human resources - organisations in the transport sector tend to have resources distributed rather than having one centralised asset. What's more, hardware and software devices to manage transport information can vary widely, and there can be many different agencies involved. OCA can assist by bringing information about disparate asset and information sources into the one system, including GIS information, giving you a common operating picture of what is going on, where.
Manage data from monitoring systems	Monitoring and alarm systems play an important role in transport functions and infrastructure, whether they be from SCADA systems or otherwise. OCA Incident Manager has been designed with the third party systems in mind. It is an open architecture solution and can consume inputs from any range of third party sources. Where OCA can play a role is by managing monitoring and alarm data at a strategic level. OCA's workflow tool can execute an action plan to deal with each situation. Not all alarms are high severity, so OCA allows you to select which alarms you use as triggers for action, or takes alarms and other monitoring data as pieces of information that may contribute to total situational awareness.
Make decisions quickly & mitigate costs	When your transport infrastructure is impacted by major incidents the cost can be enormous. Incidents that affect transport assets can delay the delivery of human or physical resources. Financial penalties may be in place for not meeting service levels. Not finding the root cause of the problem early on can have an on-flow effect to other operational capabilities. Every second counts in response to incidents. OCA can shorten your response times and reduce the financial and reputational impact. OCA has a powerful workflow engine that allows you to automate response procedures - business continuity plans, emergency response plans or standard operating procedures - to ensure that your resources follow the plan in terms of tasks, communications and decision making.
Alerting	In Transport, when an incident happens, you may need to send information to your executives, your suppliers, your shareholders, and the general public. The OCA alerting platform is totally integrated in OCA. Throughout OCA, you can send information via the OCA Communication gateway via email, SMS, fax, voice and XML - conforming with the Common Alerting Protocol (CAP) standard. Send out public transport notifications, reminders for inspections, keep key stakeholders informed, and use the workflow tools to automate communications.
Protect your reputation, get the message out	Even minor transport incidents can have a huge impact on people, their ability to get places, deliver freight etc., and this has an on flow effect on how your organisation is perceived. Getting the message through to your stakeholders expeditiously may not resolve the problem, but it can help manage expectations, and that in turn assists in preserving your brand's reputation. Getting the message out via other distributors of information - radio, television, newspapers or social media can assist greatly. With OCA you can also send messages from a single source to multiple media, including public websites, intranets, and social media tools. The alerting tools in OCA are totally integrated with your incident and asset management, tasking, and situational reporting, meaning that you can send out the right pieces of information at the touch of a button.
Manage requests for information	Managing information about transport incidents is a major issue for many organisations. The media may bombard you with requests for information about what is going on. Using the OCA requests tool you can manage those requests, and track the stages of how your communication has been disseminated to the media. In certain situations, such as a transport incident where there are injuries or fatalities, you may have procedures for dealing with the media for type of incident. You can also use the workflow tools to ensure that the correct communication protocols are followed.
Get mobile and Geospatial	National and international transport networks can be large and complex, and much work in the transport sector is in the field. Across large geographic areas, that means personnel need to be able to access critical information not just via office computers, but via mobile devices. OCA is optimised for delivery across multiple devices, including Blackberries, iPhones, Android phones as well as a variety of tablet devices. Whilst OCA is good at distributing information, it can also consume information from external information sources whether they are roaming GIS tracking systems, tracking resources or personnel, or alarm triggers from external security systems. The OCA allows you bring multiple sources together, and access that information in real time-in the field. Often an incident will affect a geographical area, or multiple areas. The OCA geospatial tools allow you to plot affected areas and send communications to key stakeholders in those areas. Using the asset tool you can reach key workers and responders in a targeted and sophisticated manner. You can also use OCA to quickly identify assets and people within a geographical area, or mark-up an incident map for sharing with other stakeholders. OCA integrates with GeoRSS, KML, CAP and ESRI among other mapping standards and systems.
Security	Security of information is key for transport organisations, particularly given how sensitive information can be in a terrorism context. OCA Incident Manager is the only incident management product in the world to be certified to the internationally recognised Common Criteria EAL2+ security rating - (ISO/IEC 15408). The OCA's multi-node cloud software offering is hosted by Fujitsu with data centres that meet the stringent ASIO T4 and ISO27001 standards. You can also host the application yourself, and we have experience in setting up hardware in classified environments. Key staff also have clearance to the appropriate levels. If security of data matters to you, then you can't do better than OCA.
Crisis severity	OCA deals with different levels of crises, and can be easily configured to match your crisis matrix. When a transport incident moves from low to high severity, you can use the workflow tool to send communications out to staff and get them in to work on the incident, quickly and efficiently.