OCA

Features

A high-performance and high-availability communications gateway
Purchase credits for sending messages, and know exactly what costs are involved and what is being used. Define credit spending limits for specific users
Multiple communications providers for extra reliability
High service levels for message delivery and system availability

Schedule message sending at specified times and dates
Set recurring messages to tie in with campaigns or operations
Personalise messages through dynamic replacements in message content
Message escalation by method or to groups of contacts. Define multiple escalation plans for different scenarios
Centralised inbox for the delivery of inbound messages in email, fax, recorded-voice and SMS formats
Easy-to-use interface – 'drag and drop' contacts or groups to build a list of recipients
Full HTML email capability including 'open' and 'click' tracking and detailed reporting

Profile your contacts for the appropriate form of communication. Define after hours, work or operationally-specific contact details
Define after-hours, work or operationally-specific contact details
Control the display of contacts on the basis of user permissions. Only show appropriate contacts, or contact information to specific personnel in your organisation
Plot your contacts and members on a geographic basis. Select recipients for broadcast messages by where they live
Define any custom field for contacts and lay fields out to best suit your needs
Colour code to easily identify contact groups
Integrate with an existing database or import and export contact or members lists directly from your CRM or other online application

Display contacts by postcode area or street address
Colour coded mapping interfaces for the display of contact density
Select contacts on the basis of where they live for promotions or operations aimed at local areas
Street map view, Aerial view, Terrain view or Hybrid view
Add map layers and draw on maps using markers, lines, polygons or circles
Save map views, layers and drawings

Full reporting of broadcast status along with response to message content, allowing your organisation to gauge the best method of communication
Email analytics, including comprehensive click-through tracking and user reporting
Bar, line and pie charts with a custom query builder letting you analyse any contact attributes and communications
Export report data as CSV for use on online members' database or other third-party application
Highly customisable reporting module - select almost any data to report/group/sort
Save and archive broadcast reports, and save and publish pre-configured reports

Each user can design their own dashboard using our customisable ‘portal’-style interface, with a number of widgets to select and layout
Access from anywhere via the web – no software to install
Easy-to-use interface with built-in help
Comprehensive control over user permissions, and who can view or edit objects
High-grade encryption security (256 bit)

Month and day-view calendars showing messages sent or scheduled, events and tasks
Create events including recurring events and track their status
Create tasks, track status, date due and date completed and assign to contacts
Relate tasks and events to contacts, documents or other tasks or events