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OCA


Interested in OCA and the benefits that it can bring to your business?


Click here to see all of the OCA features in action.


Interested in seeing what the OCA is capable of

Support

Noggin offers a range of user and technical support packages to meet your needs:


LevelDescriptionHoursSupportPrice
ABronze telephone & online support8:00am - 6:00pm, Monday - Friday1 hour per monthFree - included with your OCA subscription
BSilver telephone & online support8:00am - 6:00pm, Monday - Friday3 hours per month$275 / month
CGold telephone & online support8:00am - 6:00pm, Monday - Friday6 hours per month$450 / month
DPlatinum support* Includes priority message services and Noggin Issue Tracker system8:00am - 6:00pm, Monday - Friday6 hours per month, plus 24 hr on-call for faults$650 / month


Additional hours of user support are available at a flat rate of $120 per hour.

* Platinum support is only available with a Professional subscription or an OCA appliance.

Implementation

Getting started

Because OCA is offered as a software service, there's no hardware, installation or set-up required. However if you need some help to set up your contact database, import data or set up message template, Noggin has a team of friendly professionals on hand to make it easy.

Contact us for more information about our start-up packages.

Running your own OCA server

There are some alternatives if you require a dedicated server or high availability installation of OCA:

OCA Appliance
Noggin can build you a custom appliance with preconfigured hardware and software, ready to deploy into your data centre. It can also be hosted at one of Noggin’s secure data centres.

OCA Installation
You can also purchase a license to install OCA on your own infrastructure. Noggin can assist you to determine the optimal deployment architecture to support your performance and availability requirements. We can also integrate OCA with your other databases.


Some of the deployment configurations and features supported by OCA include:

High Availability:
  • Single-server architecture
  • Multiple-servers architecture
  • In same location or  in different geographical locations
  • All active, hot standby, or warm standby configurations
Security
  • Integration with 3rd party authentication services like LDAP & Active Directory
  • 2-factor authentication (SMS or hardware tokens)
  • Encrypted file system
  • VPN
  • OS Mandatory Access Control (MAC)
  • Role Based Access Control (RABC)
  • Multi-Level Security (MLS)
Infrastructure requirements:
  • Common off-the-shelf hardware
  • x86 commodity hardware



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