OCA Incident Manager

What is OCA Incident Manager?

OCA Incident Manager is a simple yet comprehensive web-based solution that helps organisations plan and manage their information, operations and communications related to:

  • Security and safety
  • Business resilience
  • Crises
  • Disasters
  • Operations, or
  • Events

OCA is highly configurable, end-user friendly and has proven capabilities to support incident and crisis management teams in making more informed decisions, more rapidly, to reduce costs and the impacts on assets and lives.

How does it work?

OCA captures and consumes information from multiple sources (such as reports, logs, communications, forms, assets and maps) and provides a real-time common operating picture of the event or operations at hand. Leveraging powerful, yet easy to setup workflows, it controls and automates incident management processes and standard operating procedures, and keeps the right stakeholders informed across multiple communications media.

Analytics and reporting tools ensure that decision-makers have the correct information in the best available format, when they need it. And OCA tracks tasks through to ensure that the right actions are taken and followed through, helping you to assign, manage and track your resources.

The end result? Risk is mitigated, the right plans and processes are followed, better and faster decisions are made, and stakeholders are informed.

Who uses it and why?

The configurability and ease-of-use of OCA makes it highly adaptable and means that it supports a number of different needs across many operations. It also includes all the tools that incident managers require in a single integrated solution. This is why OCA us used across many sectors such as federal, state and local government agencies, FMCG, utilities, transport, natural resources, marine and health.

Clients like OCA because this configurability means that it can be easily fitted to their unique operations and it costs less to setup than other products: the product is adaptable over time and does not require IT resources to setup, maintain and expand.

Because OCA is offered as a fully hosted, high-availability and security software service built on solid open-source technology, it saves clients tens of thousands of dollars every year on hardware, hosting and software licences.

What do we guarantee?

  • Security - Noggin's OCA is the only product in the world to be successfully tested to meet Defence Signals Directorate (DSD) "common criteria" standards EAL2+ Security acreditation for crisis information management
  • Interoperability - OCA offers a secure, open architecture platform to connect multi-agencies or organisations to a "common operating picture"
  • Quality - Noggin is certified to ISO 9001 for quality management standards
  • Reliability - OCA is supported by a world class high availability, high reliability message gateway
  • Infrastructure - Noggin's data centres are certified to ISO27001 and AS/NZS7799 Information Security Management System, and certified ASIO T4 Intruder Resistant
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Testimonial
"The Noggin team stood out from other providers as they were willing to tailor OCA to our specific needs, rather than expecting us to change our processes to fit with the software, as other providers did. The team is still small enough for us to be able to talk directly with people who are involved with the software development. We didn't have to work through layers of bureaucracy to make things happen."