Crisis Communication

Effective and timely communication to the right people is important in normal business operations, in a crisis situation it is critical. The ability to get key messages out to stakeholders, monitor feedback and other media, and keep decision-makers informed is vital to minimise the negative impacts from a crisis or major incident, whether they be financial, operational or reputational.

Noggin's OCA product series provides a way for crisis managers to communicate quickly to the right people over the best media, and at the press of a button. It can automate responses, communications and processes to ensure that the right actions are taken, communication lines remain open, stakeholders are kept informed and decision-makers have the right information when they need it.

Some of the key features of OCA for crisis communication include:

Secure, 24 x 7 online repository for key contacts, documents, plans and other information
2-way communications via email, SMS, fax or voice, with message acknowledgements, escalations and delivery and reply tracking
Dedicated SMS numbers and email addresses, so recipients know messages are authentic
Automate your communications plan including notifications, tasks, checklists or procedures via OCA workflows
Customisable dashboard for monitoring your communications, also any RSS feeds, websites, social media
Track progress of tasks or automatically escalate if deadlines are missed
Access via OCA Mobile interface as well as normal web interface
No reliance on business-as-usual infrastructure or systems
Backed by Noggin's high availability, reliability and security hosting platform and communications gateway

Find out more about OCA Alerts or OCA Incident Manager.