Incident Management

Noggin has a proven track record in providing incident management solutions for a number of large corporations and tier 1 government agencies. We can provide incident managers with all the tools they need in one secure online place, saving time, enforcing procedures, automating communications and tasks, and helping to minimise incident impact and frequency. Our OCA product series can help solve a range of problems faced by incident managers:

Record, organise, analyse and distribute information about incidents, actions, people and assets, managing all relevant information in one place, securely and accessible from anywhere
Enforce and automate incident response and follow-up actions, escalations and notifications
Easily manage related claims, orders, checklists, preventative or corrective actions to ensure incident management processes are followed, and measures are implemented to address or prevent incidents
Analyse incident data quickly and easily to measure and report on key metrics and for continual improvement
Log actions, and keep an audit trial of all events, communications and decisions
Assign the best resources for tasks based on capability, availability and location, and track assignments and costs
Communicate quickly or automatically with any number of stakeholders via email, SMS, fax or voice
Tailor information, reports, views and workflows easily at any time, without needing technical staff to customise software

Our solutions are unique in that they deliver a proven system that addresses the full suite of incident management requirements in the one platform, rather than just one or a few parts. It has deep functionality with many different ways to relate information if required. It is also an affordable and highly usable system designed very much with the end-user in mind. It requires minimal training for users to become proficient in use and it comes fully supported with in-built contextual user help and elearning modules for convenient training and refreshment. This means less time to administer and minimal time in the training room.

OCA is highly customisable by the user (or system administrator), with many ways to add specific or custom features so that it works for the organisation rather than dictating how people should work. A number of system components can be customised without Noggin intervention or further cost and without the need for technical IT resources. This includes data fields, types, forms, dashboard layouts, workflows, business rules, communications templates, map symbology and more. It means that not only will OCA fit to your operations, it will also adapt with them as structures and processes change and mature over time.

OCA also includes powerful workflow and automation tools, all configured via a visual workflow builder, allowing for automation or enforcement of key processes, decision-making, logic, notifications and tasking.

Find out more about OCA Incident Manager.